Instant Vital Records is not affiliated with any government agency. We are an independent private organization, our software is HIPAA compliant. We do not handle your government documents directly, our service helps you mail the application and payment to the appropriate Health Department saving you time and hassle. This government agency then mails you the vital record directly to the address you specify in your application. This service provides assistance in application preparation and mailing that will help you receive your vital record even if you are out of state or country. Our fees are for the preparation of your application and check payment to your government office. If you have problems with your order we are available 24/7 to help when you email us at firstname.lastname@example.org.